Privacy Policy

Update on : 25 September 2026

Welcome to Elentra Designs by Nimi Heins (“Elentra Designs,” “we,” “us,” or “our”). We respect your privacy and are committed to protecting the personal information you provide when you visit or shop through our website:

www.elentradesigns.com

This Privacy Policy explains how we collect, use, store, protect, and disclose personal information when you browse our website, create an account, place an order, contact us, subscribe to communications, or otherwise interact with our services.

By using our website or providing your personal information, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you interact with our website, we may collect the following information:

A. Personal and Contact Information

This may include:

Full name
Email address
Mobile/telephone number
Billing address
Shipping/delivery address
City, state, country and PIN/postal code
Information you provide when contacting our customer support
Other information you voluntarily provide to us

B. Order and Transaction Information

When you purchase products from us, we may collect information relating to:

Products ordered
Order number
Order date and time
Billing and shipping details
Payment status
Transaction details
Delivery and tracking information
Returns, refunds, exchanges or customer-service requests

Payment information may be processed through third-party payment providers. We generally do not need to store your complete card, banking or other sensitive payment credentials ourselves.

C. Website and Technical Information

When you visit our website, certain information may be collected automatically, including:

IP address
Browser type and version
Device type
Operating system
Approximate location derived from technical information
Pages visited
Products viewed
Referring website
Date and time of visits
Website interaction and usage information
Cookies and similar technologies

D. Communications

If you contact us through email, WhatsApp, telephone, website forms, social media or other communication channels, we may retain information necessary to respond to your enquiry, process your order or provide customer support.

2. When We Collect Information

We may collect information when you:

Visit or browse our website
Create or use an account
Place an order
Complete checkout
Make or attempt to make a payment
Subscribe to promotional communications
Contact customer support
Request information about our products
Participate in promotions, surveys or other activities
Submit reviews, feedback or other content
Interact with our website, advertisements or marketing communications

We may also receive certain information from service providers that help us operate our online store, payment processing, delivery, analytics, advertising or customer-support services.

3. How We Use Your Information

We may use personal information for legitimate business purposes, including:

Order Processing and Fulfilment

Processing and confirming your orders
Providing invoices and order confirmations
Arranging payment processing
Packing and dispatching products
Providing delivery and tracking information
Processing returns, refunds or eligible exchanges

Customer Service

Responding to enquiries
Providing product information
Resolving complaints and service issues
Communicating about your orders
Providing after-sales support

Website and Business Operations

Operating and maintaining our website
Improving website functionality
Understanding customer preferences
Improving products and services
Detecting technical problems
Preventing fraud, misuse and unauthorized activity
Maintaining website and transaction security

Marketing and Communications

Where permitted by applicable law and, where required, with your consent, we may use your contact information to:

Send promotional offers
Inform you about new arrivals
Share sale and discount announcements
Send newsletters or other marketing communications
Provide information about products or services that may be relevant to you

You may unsubscribe from promotional communications at any time using the available unsubscribe option or by contacting us.

Legal and Regulatory Purposes

We may process information when necessary to:

Comply with applicable laws and regulations
Respond to lawful requests from authorities
Establish, exercise or defend legal claims
Enforce our policies and agreements
Protect our business, customers and other persons from fraud, abuse or security threats

4. Legal Basis and Consent

Where applicable, we process personal information based on your consent, the necessity of processing to provide products or services you request, compliance with legal obligations, or other lawful grounds available under applicable law.

Where processing is based on consent, you may withdraw your consent, subject to applicable legal requirements and limitations. Withdrawal of consent may affect our ability to provide certain services where the information is necessary for that service.

5. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, web beacons and similar technologies to help us:

Keep the website functioning properly
Remember preferences
Understand website traffic and usage
Improve website performance
Measure marketing campaigns
Provide relevant advertising where applicable
Improve your shopping experience

Some cookies may be provided by third-party services used on our website.

You may be able to manage cookies through your browser settings and, where available, through our website's cookie or privacy controls.

Please note that disabling certain cookies may affect website functionality.

Shopify provides merchants with customer-privacy settings and cookie controls that can be configured according to the regions in which a store operates.

6. Third-Party Service Providers

To operate our business and provide services to you, we may use trusted third-party service providers, including providers involved in:

Website hosting and e-commerce infrastructure
Payment processing
Shipping and courier services
Order fulfilment
Website analytics
Advertising and marketing
Email or communication services
Customer support
Fraud prevention and security
Technical services

These providers may process personal information only as necessary to provide their services or as otherwise permitted by applicable law.

Our online store is powered by Shopify, which provides e-commerce infrastructure and related services. Shopify explains that merchants may use third-party vendors and services for payment processing, analytics, marketing and other business functions.

7. Payment Information

Payments may be processed through third-party payment gateways or payment service providers.

Depending on the payment method you choose, your payment information may be collected and processed directly by the applicable payment provider.

We do not intentionally request or require customers to provide complete card numbers, PINs, passwords, OTPs or banking credentials to us through ordinary customer-support channels.

For your security, never send your card PIN, CVV, OTP, banking password or similar confidential authentication information to us by email, WhatsApp, social media or telephone.

8. Shipping and Delivery Information

To deliver your order, we may share necessary information such as your:

Name
Mobile number
Delivery address
PIN/postal code
Order details
Delivery-related information

with appropriate logistics, courier and delivery service providers.

We share only information reasonably necessary for order delivery and related services, subject to applicable law.

9. Sharing and Disclosure of Personal Information

We do not sell or rent your personal information for money.

We may disclose or share personal information where reasonably necessary with:

Shopify and relevant technology providers
Payment processors
Courier and logistics providers
Website, hosting and technical service providers
Analytics and marketing service providers
Customer-support providers
Professional advisers
Government authorities or law-enforcement agencies where legally required
Other parties where disclosure is necessary to protect our legal rights, property, customers or business

We expect relevant service providers to handle personal information appropriately and only for legitimate business purposes.

10. International Data Processing

Some service providers used by our website or business may process or store information outside India.

Shopify notes that merchant data may involve international processing and provides information regarding its contracting entities and data-processing arrangements.

11. Data Security

We take reasonable technical, organizational and administrative measures designed to protect personal information against unauthorized access, misuse, alteration, disclosure or destruction.

Security measures may include:

Secure website connections
Restricted access to customer information
Authentication and access controls
Secure payment processing through appropriate payment providers
Monitoring for suspicious or fraudulent activity
Reasonable operational security practices

However, no internet transmission, website, electronic storage system or payment system can be guaranteed to be completely secure.

You are responsible for maintaining the confidentiality of any account credentials and should immediately contact us if you believe your account or information has been compromised.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

Completing transactions
Providing customer support
Maintaining business and transaction records
Handling returns, refunds and disputes
Meeting accounting, tax and legal obligations
Preventing fraud and misuse
Establishing or defending legal claims
Maintaining legitimate business records

When personal information is no longer reasonably required, we may delete, anonymize or securely dispose of it, subject to applicable legal or regulatory requirements.

13. Your Privacy Rights

Subject to applicable law and relevant conditions, you may have rights regarding your personal information, including the ability to:

Request information about personal data we hold about you
Request correction of inaccurate or incomplete information
Request deletion of personal information where legally permitted
Withdraw consent where processing is based on consent
Opt out of certain promotional communications
Raise a privacy-related complaint or request

Some requests may be subject to identity verification and legal limitations.

To exercise a privacy right or make a privacy request, please contact us using the details provided below.

Shopify also provides mechanisms that merchants can use to process certain customer data access and deletion requests.

14. Marketing Communications

If you have opted in to receive promotional communications, we may contact you regarding:

New collections
New arrivals
Special offers
Sales and discounts
Boutique updates
Other products or services

You can unsubscribe from marketing communications at any time.

Please note that even if you opt out of promotional communications, we may still send essential transactional or service-related communications, such as order confirmations, shipping updates, payment notifications, account-related notices or responses to your enquiries.

15. Children's Privacy

Our website is intended for general audiences and is not knowingly directed toward children who are not legally permitted to use online shopping services in their jurisdiction.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review the matter and take appropriate action.

16. Third-Party Websites and Links

Our website may contain links to third-party websites, applications, social-media platforms or services.

We are not responsible for the privacy practices, security, content or policies of third-party websites.

We encourage you to review the privacy policies of third-party websites before providing personal information to them.

17. Social Media

We may maintain or use social-media pages and integrations to communicate with customers and promote our products.

Your interactions with third-party social-media platforms are governed by their respective terms and privacy policies.

Information you choose to make publicly available through social-media platforms may be visible to others.

18. Fraud Prevention and Website Security

We may process certain information to identify, investigate and prevent:

Fraudulent transactions
Unauthorized activity
Abuse of promotional offers
Payment-related fraud
Account misuse
Security threats
Attempts to compromise our website or services

We may share relevant information with payment providers, technology providers, fraud-prevention services or authorities where appropriate and legally permitted.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

Our business practices
Website functionality
Third-party services
Applicable laws and regulations
Data protection requirements
Customer privacy practices

When we make changes, we may update the Effective Date displayed at the beginning of this policy.

We encourage you to review this Privacy Policy periodically.

20. Contact Us

If you have questions, concerns, requests or complaints regarding this Privacy Policy or the handling of your personal information, please contact us:

Elentra Designs by Nimi Heins

Website: www.elentradesigns.com
Email : elentradesigns@gmail.com
Phone / WhatsApp: +91 8281333300
Business Location: Alappuzha, Kerala, India

For privacy-related requests, please include sufficient information to help us identify your request and, where necessary, verify your identity.

21. Important Notice

This Privacy Policy is intended to provide clear information about how Elentra Designs handles personal information. It should be read together with our other applicable website policies, including our Terms & Conditions, Shipping Policy, Return & Refund Policy and Cookie Policy.