Terms And Condition

Terms & Conditions

Updated on : 25 September 2026

Welcome to Elentra Designs by Nimi Heins (“Elentra Designs,” “we,” “us,” or “our”).

These Terms & Conditions govern your access to and use of our website:

www.elentradesigns.com

By accessing, browsing, creating an account, placing an order, or purchasing products through our website, you agree to be bound by these Terms & Conditions, together with our applicable Privacy Policy, Shipping Policy, Return & Refund Policy, and other policies published on our website.

Please read these Terms & Conditions carefully before using our website or placing an order.

1. Website Use

You may use our website for lawful purposes and in accordance with these Terms & Conditions.

You agree not to:

Use the website for any unlawful or fraudulent purpose
Attempt to gain unauthorized access to our website, systems or accounts
Interfere with the operation or security of the website
Upload or transmit harmful code, viruses or malicious content
Copy, reproduce, distribute or commercially exploit our website content without permission
Use automated systems or methods to improperly access or collect information from our website
Provide false, misleading or fraudulent information

We reserve the right to restrict or terminate access to our website where we reasonably believe these Terms & Conditions have been violated.

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, specifications and other information displayed on our website are accurate and up to date.

However, minor variations may occur due to:

Lighting conditions during photography
Screen, monitor or device settings
Differences in display resolution
Fabric characteristics
Handwork or embroidery
Manufacturing or finishing processes

Therefore, the actual colour, texture or appearance of a product may vary slightly from the images shown on the website.

Product images are provided for visual representation and should be considered together with the product description and specifications.

3. Product Availability

All products are subject to availability.

We reserve the right to:

Limit quantities
Modify product availability
Discontinue products
Change product specifications
Correct product information
Cancel an order where necessary

If an ordered product becomes unavailable after an order has been placed, we may contact you and provide an appropriate resolution, which may include cancellation and refund where applicable.

4. Prices and Offers

Product prices displayed on our website are subject to change without prior notice.

Prices may be changed due to:

Product updates
Promotional campaigns
Stock availability
Pricing errors
Business or operational requirements

Special offers, discounts and promotional prices may be subject to specific terms, limited quantities, limited periods or other conditions.

Promotional offers cannot necessarily be combined unless expressly stated.

We reserve the right to correct pricing or promotional errors and, where appropriate, cancel affected orders.

5. Orders

When you place an order through our website, you agree to provide accurate, complete and current information.

An order may require:

Customer name
Mobile number
Email address
Complete delivery address
PIN / Postal Code
Product details
Payment information or payment confirmation, where applicable

Submitting an order does not necessarily guarantee acceptance of the order.

We reserve the right to accept, decline or cancel an order where reasonably necessary, including in situations involving:

Product unavailability
Incorrect pricing or product information
Suspected fraudulent activity
Incomplete or inaccurate customer information
Payment issues
Delivery restrictions
Duplicate or unusually large orders
Violation of these Terms & Conditions

If we cancel an order after payment has been received, an applicable refund will be processed through the appropriate payment method or according to the applicable payment provider's process.

6. Customer Account and Registration

If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials.

You are responsible for activities conducted through your account.

You agree to provide information that is accurate, current and complete.

If we reasonably believe that information provided by you is inaccurate, incomplete, misleading, fraudulent or inconsistent with these Terms & Conditions, we may restrict, suspend or terminate your account or access to our website, subject to applicable law.

If you believe your account has been accessed without authorization, please contact us promptly.

7. Payment

We may offer multiple payment methods through our website or authorized payment service providers.

Payment processing may be handled by third-party payment gateways.

You agree to provide valid and accurate payment information where required.

For security reasons, never share your OTP, PIN, CVV, banking password, card password or other confidential payment credentials with us through email, WhatsApp, telephone or social media.

We are not responsible for unauthorized transactions resulting from the customer's voluntary disclosure of confidential payment credentials.

8. Shipping and Delivery

We offer shipping services subject to the delivery options available for your location.

Delivery timelines displayed on the website are estimates and may vary due to:

Product preparation or dispatch requirements
Courier delays
Weather conditions
Holidays
Public events
Address-related issues
Remote delivery locations
Customs or international shipping procedures
Circumstances beyond our reasonable control

Once an order has been handed over to the applicable courier or logistics provider, delivery is subject to the courier's operational processes.

Customers are responsible for providing a complete and accurate delivery address and contact number.

For international orders, the customer may be responsible for applicable customs duties, taxes, import charges or other charges imposed by the destination country, unless otherwise stated.

9. Order Cancellation

Order cancellation may be subject to the order's processing or dispatch status.

Once an order has entered processing, packing or dispatch, cancellation may not always be possible.

If you wish to request cancellation, please contact us as soon as possible using our official contact details.

Any eligible refund will be handled according to our applicable Refund Policy and payment provider procedures.

10. Returns, Refunds and Exchanges

Returns, refunds or exchanges are subject to our Return & Refund Policy.

Customers should carefully review our Return & Refund Policy before placing an order.

Where applicable, claims relating to damaged, incorrect or eligible products must be reported within the specified period and must satisfy the conditions stated in our Return & Refund Policy.

For eligible damage or wrong-product claims, we may require an unedited and uninterrupted 360° parcel-opening video, clearly showing the package, shipping label and the reported issue.

Minor loose threads, slight colour differences caused by lighting or screen settings, and normal variations in fabric or embroidery may not qualify as product defects.

Please refer to our complete Return & Refund Policy for detailed eligibility requirements.

11. Customer Responsibility for Size Selection

Customers are responsible for selecting the appropriate size before placing an order.

Please carefully review the size chart and product measurements provided on the product page.

Where available, product-specific measurements should be considered before ordering.

We are not responsible for issues resulting from selecting an incorrect size, except where otherwise required under our Return & Refund Policy or applicable law.

12. Intellectual Property

Unless otherwise stated, the content available on www.elentradesigns.com, including:

Brand name
Logos
Product photographs
Website designs
Text
Product descriptions
Graphics
Videos
Marketing materials
Original artwork
Other website content

is owned by or used by Elentra Designs by Nimi Heins and may be protected by applicable intellectual-property laws.

You may not copy, reproduce, modify, publish, distribute, sell, republish or commercially exploit our content without our prior written permission, except where permitted by applicable law.

13. Product Photographs and Content

Product photographs are created for the purpose of presenting our products to customers.

We do not permit unauthorized use, reproduction, downloading, editing, redistribution or commercial use of our product images, videos, descriptions or other original content.

If you believe any content on our website infringes your rights, please contact us with relevant details.

14. Third-Party Links

Our website may contain links to third-party websites, applications, social-media platforms or services.

These links may be provided for convenience or additional information.

We do not control or necessarily endorse third-party websites and are not responsible for their:

Content
Availability
Security
Privacy practices
Terms and conditions
Products or services

Your use of third-party websites is at your own discretion and subject to their respective terms and policies.

15. Website Availability

We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be:

Available without interruption
Free from technical errors
Free from viruses or other harmful components
Compatible with every device or browser
Completely secure

The website may occasionally be unavailable due to maintenance, updates, technical problems, hosting issues, security measures or circumstances beyond our reasonable control.

16. Disclaimer

The information provided on our website is intended for general informational and shopping purposes.

We make reasonable efforts to keep product information, descriptions and website content accurate; however, we do not guarantee that all information will always be completely accurate, current or error-free.

To the extent permitted by applicable law, Elentra Designs shall not be responsible for losses arising solely from reliance on general website information where such liability cannot legally be imposed.

Nothing in these Terms & Conditions is intended to exclude or limit any rights, guarantees or protections that cannot legally be excluded or limited under applicable law.

17. Limitation of Liability

To the maximum extent permitted by applicable law, Elentra Designs by Nimi Heins will not be liable for indirect, incidental, special or consequential losses arising from the use of our website or services where such liability may lawfully be excluded.

Nothing in these Terms & Conditions excludes or limits liability that cannot legally be excluded or limited.

18. Force Majeure

We will not be responsible for delays or failure to perform our obligations where such delay or failure results from circumstances beyond our reasonable control.

These circumstances may include:

Natural disasters
Floods
Fire
Severe weather
Government restrictions
Acts of authorities
Strikes
Transportation disruptions
Courier disruptions
Internet or technology failures
War or civil disturbances
Public-health emergencies
Other events beyond our reasonable control

Where reasonably possible, we will make appropriate efforts to inform affected customers and resolve the situation.

19. Privacy

Your use of our website is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, protect and disclose personal information.

By using our website, you acknowledge that you have reviewed our Privacy Policy.

20. Changes to These Terms & Conditions

We reserve the right to update or modify these Terms & Conditions from time to time.

Changes may be made to reflect:

Changes in our business practices
Website updates
New services or features
Changes in applicable laws
Changes in payment, shipping or technology services
Other operational requirements

The updated version will be published on this page with a revised Effective Date where appropriate.

Your continued use of the website after changes are published constitutes acceptance of the updated Terms & Conditions, to the extent permitted by applicable law.

21. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Subject to applicable law, disputes relating to the website, orders or services of Elentra Designs by Nimi Heins shall be subject to the jurisdiction of the competent courts in Kerala, India.

Nothing in these Terms & Conditions is intended to deprive consumers of any mandatory rights or remedies available to them under applicable law.

22. Contact Us

If you have questions regarding these Terms & Conditions, your order, our website or our services, please contact us:

Elentra Designs by Nimi Heins

Website : www.elentradesigns.com
Email : elentradesigns@gmail.com
Phone / WhatsApp: +91 8281333300
Business Location: Alappuzha, Kerala, India

Customer Care Hours:
Monday – Sunday
09:30 AM – 07:00 PM

Disclaimer

All information on www.elentradesigns.com is provided in good faith for general information and shopping purposes.

We make reasonable efforts to maintain accurate product descriptions, photographs, pricing and other website information. However, minor variations or errors may occasionally occur.

Product colours may appear slightly different depending on lighting, photography conditions, monitor settings and device displays.

Your use of the website and reliance on information provided through it is subject to these Terms & Conditions and our other applicable policies.

Nothing in this Disclaimer or these Terms & Conditions is intended to exclude, restrict or limit any consumer rights or legal protections that cannot lawfully be excluded, restricted or limited.

Consent

By accessing, browsing or using www.elentradesigns.com, you acknowledge that you have read and understood these Terms & Conditions and agree to comply with them, together with our applicable Privacy Policy, Shipping Policy and Return & Refund Policy.

If you do not agree with these Terms & Conditions, please discontinue use of our website.