Refund / Cancellation Policy
Refund / Cancellation
We accept returns in case of damaged products. Otherwise at present, we are not providing any return or refund policies. We will issue full replace if the product is damaged. To be eligible for a return, your item must be in its original packaging. You’ll also need the receipt or proof of purchase.
Since quality check is performed for each product at our end before it’s packed and dispatched, no return/exchange is allowed except in case the customer receives damaged/wrong product/Wrong size(Which is not the size you ordered)
We will entertain such a complaint only if reported within 24 hours of having received the parcel and only on the basis of a 360° parcel opening video.
It must be an unedited, uncut, uninterrupted unboxing video right from the beginning straight away showing the address details on the parcel and clearly showing the issue/defect with good lighting
Minor manufacturing defects - like threads coming out shall not make the product eligible for return/replacement.
Slight colour difference is always possible due to photographic effects
And incase of return/exchange we don't have a return pickup facility hence the parcel has to be sent by the customer to our address
7 days Replacement only
Free replacement will be provided within 7 days if the product is delivered in defective/damaged condition or different from the ordered item. Otherwise their is no return or replacement is available.
To start a return, you can contact us at WhatsApp or call +91 828 133 3300. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at WhatsApp or call +91 828 133 3300
Complaints about Product quality should be done within 24 hours of the delivery. To launch a complaint, please contact firstname.lastname@example.org / +91 8281333300. If the reason for return is genuine, Our Team will replace the item.
We do not issue refunds once the order is processed and the product is delivered. Still, we realize that exceptional situations can happen in regard to the character of the product we supply. Below are the situations we can provide you with a refund:
Non-delivery of the product:
If the order is pre-paid and if for some unforeseeable reason, we are unable to deliver your order, we will refund the amount.
B. Major defects :
Although all our products undergo a vigorous quality check before delivery, unexpected damages and defects may occur. In case of such issues, please report the problem to our Quality Support Team within 24 hours of delivery. If the complaint is genuine, we will replace the same or Refund the amount.
In case the product is not as described, please report the issue to our Quality Support Team within 12 hours from the date of the delivery. Please provide proof to prove that the purchased product is not the same as described in the website. If the claim is found to be true, we will refund the amount in the next 72 hours.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return and let you know if the refund? was approved or not. If approved, you’ll be automatically refunded within 5-7 business days on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
II. Cancellation of Order
Once you have booked the order, we do not encourage cancellation from user end. For payment made online, the refund will be done to bank account only within 72 hours.