Shipping Policy

Updated on: 25 September 2026

Welcome to Elentra Designs by Nimi Heins. We are committed to providing a smooth and reliable shipping experience for every order.

1. Order Processing & Dispatch

Orders are processed after successful order confirmation and payment verification.

Products are generally dispatched within 2–3 working days, unless a different dispatch timeline is specifically mentioned on the product page.
Certain products may require additional processing time due to customization, availability, or preparation requirements.
Pre-booking / Pre-order products may take approximately 25–30 working days to begin dispatch.
Dispatch timelines may vary depending on the product and will be communicated where applicable.

2. Shipping Across India

We ship our products across India through trusted third-party courier and logistics services.

Depending on the delivery location and service availability, orders may be shipped through available courier partners, including India Post, DTDC, or other suitable delivery services.

3. Worldwide Shipping

Worldwide shipping is available for selected orders and destinations.

International delivery times, shipping charges, customs duties, taxes, and other applicable charges may vary depending on the destination country and courier service.

Any customs duties, import taxes, or other charges applicable in the destination country are the responsibility of the customer unless otherwise stated.

4. Delivery Delays

Although we work to dispatch orders within the stated timeline, delivery may occasionally be delayed due to circumstances beyond our control, including:

Weather conditions
Natural disasters
Transportation disruptions
Courier operational issues
Public holidays
Government restrictions
Remote-area delivery limitations
High-volume periods
Other unforeseen circumstances

Once an order has been handed over to the courier service, the delivery timeline is primarily determined by the courier provider.

Elentra Designs by Nimi Heins shall not be responsible for delays caused by third-party courier or logistics services.

5. Order Tracking

Once your order has been dispatched, tracking details may be provided to the customer.

Customers can use the tracking information to monitor their shipment directly through the respective courier service's tracking system.

If tracking information does not update immediately, please allow some time for the courier system to register the shipment movement.

6. Damaged or Tampered Packages

Please carefully inspect the package before accepting the delivery.

If the package appears:

Damaged
Torn
Opened
Tampered with
Wet or otherwise compromised

we strongly recommend that you do not accept the parcel and immediately report the issue to the courier delivery personnel or the respective courier office.

For any damage-related complaint after receiving the parcel, please follow our Returns & Refund Policy, including the required parcel-opening video evidence.

7. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address, including:

Full name
House/building details
Street/locality
City
State
Pincode
Valid contact number

Elentra Designs by Nimi Heins is not responsible for delivery delays, failed delivery, or additional shipping costs resulting from an incorrect or incomplete address or unavailable contact information provided by the customer.

8. Delivery Attempts

Courier partners may make delivery attempts according to their standard procedures.

Customers are requested to remain available at the provided delivery address and respond to courier calls when necessary to facilitate successful delivery.

9. Shipping Charges

Applicable shipping charges, if any, will be displayed or communicated during the ordering process.

Free shipping may be available during selected promotional offers or special campaigns. Please check our Offer Zone for current promotions.

10. Customer Support

For shipping-related questions, order tracking assistance, or delivery concerns, please contact us:

Elentra Designs by Nimi Heins
📞 Call / WhatsApp: +91 8281333300
📧 Email: elentradesigns@gmail.com

Customer Care Hours:
Monday – Sunday
09:30 AM – 07:00 PM

We will be happy to assist you with your order and shipping-related queries.

Important Notice

By placing an order with Elentra Designs by Nimi Heins, the customer acknowledges and agrees to the terms of this Shipping Policy.

Shipping timelines are estimates and may vary depending on the destination, courier service, product availability, and circumstances beyond our control.

Thank you for choosing Elentra Designs by Nimi Heins. We truly appreciate your trust and support.